Your Privacy. Our Priority.

Privacy Policy

At NorthPoint Truck Center, we value your trust and are committed to protecting your personal and business data transparently.

Section 3 – Our Commitment to Your Privacy
EFFECTIVE DATE: MAY 21, 2026

OUR COMMITMENT TO YOUR PRIVACY

At NorthPoint Truck Center ("Company," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, services, mobile communications, and customer interactions.

By using our website, submitting forms, requesting service, or communicating with us, you agree to this Privacy Policy.

Privacy Policy | NorthPoint Truck Center – Jacksonville & Palatka, FL

1. Information We Collect

We may collect the following information:

Personal Information
  • Name
  • Company name
  • Phone number
  • Email address
  • Billing address
  • Service location
  • DOT/MC information
  • Vehicle or fleet information
Technical Information
  • IP address
  • Browser type
  • Device information
  • Website activity and analytics
  • Cookies and tracking data
Payment Information

Payment information may be collected through secure third-party payment processors. We do not store full credit card details on our servers.

2. How We Use Your Information

We use collected information to:

  • Provide repair, roadside, towing, and fleet services
  • Respond to service requests and customer support inquiries
  • Send invoices, estimates, and service updates
  • Improve our website and operations
  • Conduct marketing and advertising campaigns
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations

3. SMS & Communications Consent

By submitting your phone number through our website or forms, you consent to receive calls, text messages, and automated communications regarding:

  • Service updates
  • Appointment confirmations
  • Dispatch notifications
  • Billing notifications
  • Marketing promotions

Message and data rates may apply. Consent is not required for purchase. You may opt out at any time by replying STOP.

4. Information Sharing

We do not sell customer information. However, we may share information with:

  • Payment processors
  • Service providers and subcontractors
  • Marketing providers
  • Government authorities when legally required
  • Insurance companies or compliance entities when necessary

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and tracking technologies to improve user experience and advertising performance.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, or misuse.

However, no electronic transmission or storage system can be guaranteed 100% secure.

7. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those third-party websites.

8. Children's Privacy

Our services and website are not intended for individuals under 18 years old.

We do not knowingly collect information from minors.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your data
  • Request corrections
  • Request deletion of certain information
  • Opt out of marketing communications

Requests may be submitted through our contact information below.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time without prior notice.

Updated versions will be posted on this page with a revised effective date.

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