Terms & Conditions

We provide heavy-duty truck repair, diagnostics, roadside assistance, towing coordination, fleet maintenance, trailer repair, DOT inspections, and related commercial vehicle services throughout Jacksonville, Palatka, and North Florida.

All services are subject to technician availability, parts availability, weather conditions, and operational limitations.

• Estimates are preliminary and may change after inspection or disassembly.
• Diagnostic charges apply regardless of repair approval.
• Storage fees may apply to abandoned or unpaid vehicles.
• Payment is due immediately upon completion unless otherwise agreed in writing.
• Past due invoices may accrue interest and collection fees.

The Company reserves the right to exercise any and all mechanic's lien rights permitted under Florida law for unpaid labor, diagnostics, storage, towing, or parts charges.

Vehicles may be retained until all payment obligations are satisfied in full.

Unless otherwise stated in writing:

• Parts warranties are limited to manufacturer warranties only.
• Labor warranties are limited and may be voided by misuse, neglect, unauthorized repairs, accidents, or improper operation.

The Company makes no guarantees regarding uptime, future failures, or uninterrupted vehicle operation.

To the maximum extent permitted by law:

• The Company shall not be liable for indirect, incidental, consequential, or punitive damages.
• We are not responsible for cargo loss, downtime, lost revenue, towing delays, missed loads, hotel costs, or business interruption.
• Customers are responsible for removing valuables and sensitive cargo from vehicles.

Maximum liability shall not exceed the amount paid for the specific service performed.

Estimated arrival times are not guaranteed and may vary due to traffic, weather, dispatch volume, or unsafe conditions.

Customers acknowledge that roadside repairs are temporary in nature and additional shop repairs may be required afterward.

Users agree not to:

• Attempt unauthorized access to systems
• Submit false or misleading information
• Copy website content without permission
• Interfere with website functionality

All website content, branding, logos, graphics, and text remain the intellectual property of the Company.

You agree to defend and hold harmless NorthPoint Truck Center, its owners, employees, contractors, and affiliates from claims, damages, liabilities, attorney fees, or disputes arising from:

• Vehicle condition
• Customer negligence
• Improper vehicle operation
• Unauthorized modifications
• Regulatory violations

These Terms shall be governed by the laws of the State of Florida.

Any legal disputes shall be resolved in the appropriate courts located within the State of Florida.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website or services constitutes acceptance of revised terms.